BK22 Privacy Policy –
How We Protect Your Personal Data

This Privacy Policy applies to all users of the BK22 platform, including the website at bk22.plus and the BK22 Android app. When you register an account, make a deposit, place a bet or simply browse the platform, BK22 processes certain personal data in order to provide its services. This policy is designed to be straightforward and honest about what data we handle and why.

BK22 is an online entertainment platform serving players across Pakistan. All services are offered in PKR and are intended for adults aged 18 and above. By using the BK22 platform you agree to the data practices described in this Privacy Policy. This policy should be read together with our Terms and Conditions.

1 Information We Collect

BK22 collects personal information in two main ways: information you provide directly when using the platform, and information collected automatically as you interact with the service.

Information you provide directly:

• Registration details — your name, date of birth, email address, phone number and any identity document number required for account verification.
• Payment information — your JazzCash or Easypaisa account details, bank account information, Raast ID or other payment method identifiers used for deposits and withdrawals. BK22 does not store full card numbers or mobile wallet PINs.
• Identity verification documents — a copy of your CNIC or other government-issued identity document when verification is requested.
• Communication records — messages sent to BK22 support, feedback or complaint submissions and responses.

Information collected automatically:

• Device and browser data — device type, operating system, browser version, screen resolution and app version.
• Usage data — pages visited, games played, bets placed, session duration, click patterns and navigation paths within the platform.
• Technical identifiers — IP address, device ID and session tokens used to manage your login state securely.
• Location data — general geographic location inferred from your IP address, used to verify that you are accessing the platform from Pakistan.
• Cookie data — see the Cookies section below for full details.

2 How We Use Your Information

BK22 only uses your personal data for specific, legitimate purposes. We do not sell your personal information to third parties. The key purposes for which your data is used are:

• Account management — to create, manage and verify your BK22 account, process your login and maintain your account settings and preferences.
• Service delivery — to allow you to place bets on cricket, PSL, T20 and other sports, access casino games and slot games, and use all platform features.
• Payment processing — to process deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity verification and fraud prevention — to verify your age and identity, comply with anti-money laundering obligations and detect and prevent fraudulent activity on the platform.
• Customer support — to respond to your queries, resolve disputes and provide assistance when you contact BK22 through live chat or the help centre.
• Responsible gaming — to monitor usage patterns that may indicate problem gaming behaviour, enforce self-exclusion requests and apply deposit or session limits set by the player.
• Platform improvement — to analyse how players use BK22 so we can improve game selection, fix issues and make the platform experience better for everyone.
• Marketing communications — to send you relevant promotional offers, bonus updates and platform news, but only if you have opted in to receive such communications. You can opt out at any time through your account settings.
• Legal compliance — to meet any legal obligations that apply to BK22's operation as a platform serving users in Pakistan.

3 Payments & Transaction Data

When you make a deposit or request a withdrawal on BK22, your payment details are handled with a high level of care. All transactions on BK22 are conducted in PKR. The following applies to how payment data is managed:

• BK22 does not store complete card numbers, mobile wallet PINs or full bank account credentials on its own servers. Payment data is handled via secure payment processor integrations.
• Your JazzCash or Easypaisa account reference, Raast ID or bank account name is stored in association with your BK22 account to verify that deposits and withdrawals are processed to and from accounts in your own name.
• Transaction records — including deposit amounts in PKR, withdrawal requests, dates and payment methods used — are retained as part of your account history and for compliance purposes.
• BK22 may share transaction data with payment processors, banks and mobile wallet providers solely to complete the transaction you have requested.
• If a suspicious or potentially fraudulent transaction is identified, BK22 may place a hold on the transaction and carry out additional verification checks before releasing funds.

4 Cookies & Tracking Technologies

BK22 uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website or use an app.

Types of cookies BK22 uses:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies — used to understand how players navigate BK22, which games are most popular and where technical issues occur. This data is aggregated and does not personally identify you.
• Preference cookies — remember your language and display settings so you do not have to reconfigure them on every visit.
• Marketing cookies — used to show you relevant promotional content within the BK22 platform based on your activity. These are only activated where you have provided consent.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some platform features but will not prevent you from accessing your account, making deposits or placing bets.

5 Sharing Your Information

BK22 does not sell, rent or trade your personal information. We only share your data with third parties in the following specific circumstances:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive the minimum data required to process your deposits and withdrawals.
• Identity verification providers — third-party services used to verify the authenticity of identity documents submitted during account verification.
• Game software providers — your in-game activity data (such as bets placed and game results) may be shared with the third-party game studios whose titles are available on BK22, for the purpose of delivering the game experience and resolving disputes.
• Analytics partners — aggregated, anonymised usage data may be shared with analytics providers to help BK22 improve the platform. This data cannot be used to identify you personally.
• Legal and regulatory authorities — BK22 will disclose personal data to law enforcement or other authorities if required to do so by law, court order or to protect BK22's legal rights.
• Business transfers — in the event of a merger, acquisition or sale of BK22 assets, user data may be transferred to the new entity. Users will be notified of any such change that affects how their data is handled.

All third parties who receive your data from BK22 are required to handle it securely and to use it only for the specific purpose for which it was shared.

6 Data Security

BK22 uses a combination of technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and the BK22 platform.
• Encrypted storage for sensitive data including identity documents and payment references.
• Access controls ensuring that only authorised BK22 staff can access personal data, and only to the extent required by their role.
• Regular security audits and penetration testing to identify and address vulnerabilities in the platform.
• Two-factor authentication options available to all BK22 account holders for additional login security.
• Automatic session timeouts to reduce the risk of unauthorised account access if a device is left unattended.

While BK22 takes data security seriously, no online platform can guarantee absolute security. You should also take steps to protect your account — use a strong, unique password and do not share your login credentials with anyone.

7 Data Retention

BK22 retains your personal data for as long as your account is active and for a period afterwards as required by legal and compliance obligations. Specific retention periods are as follows:

• Account data — retained for the duration of your account and for a minimum of five years after account closure, in line with standard record-keeping obligations.
• Transaction records — deposit and withdrawal history in PKR is retained for a minimum of five years to support financial compliance and dispute resolution.
• Identity verification documents — retained for the duration of the account and for a minimum of five years after closure.
• Support communications — retained for three years after the matter is resolved, in case follow-up is required.
• Usage and analytics data — anonymised or aggregated data may be retained indefinitely for platform improvement purposes, but cannot be linked back to your personal identity.

When data is no longer required, it is securely deleted or anonymised in accordance with BK22's internal data management procedures.

8 Your Rights

As a BK22 user you have the following rights in relation to your personal data. To exercise any of these rights, contact BK22 support through the platform's help centre:

• Right to access — you can request a copy of the personal data BK22 holds about you at any time.
• Right to correction — if any of your personal data is inaccurate or out of date, you can ask BK22 to correct it.
• Right to deletion — you can request that BK22 delete your personal data. Note that deletion may not be possible for data we are required to retain by law or for outstanding compliance obligations.
• Right to restrict processing — in certain circumstances you can ask BK22 to limit how your data is used while a query or dispute is being resolved.
• Right to data portability — you can request that BK22 provide your personal data in a structured, commonly used format so you can transfer it elsewhere if needed.
• Right to withdraw marketing consent — if you have opted in to marketing communications, you can withdraw that consent at any time through your account settings or by contacting support.

9 Minors & Age Policy

BK22 is strictly an adult platform. The service is not intended for, directed at or available to anyone under the age of 18. BK22 does not knowingly collect or process personal data belonging to minors.

If BK22 becomes aware that personal data has been collected from a user who is under 18 years of age, that account will be closed immediately and any associated data will be deleted as soon as it is no longer required for compliance purposes. Any deposits or balances associated with an underage account will be handled in accordance with our Terms and Conditions.

If you believe a minor has created an account on BK22, please contact support immediately so that the matter can be investigated and resolved.

10 Updates to This Privacy Policy

BK22 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law or improvements in our data practices. When material changes are made, a notice will be displayed on the BK22 platform and the "last updated" date at the top of this page will be revised accordingly.

Your continued use of the BK22 platform after a policy update has been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.

11 Contact & Data Queries

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how BK22 handles your personal information, you can reach the BK22 team through the following channels:

• Live chat — available directly within the BK22 platform for real-time support.
• Help centre — visit our FAQ page for answers to common privacy and account questions.
• Email — contact us at [email protected] for data-related requests. Please include your registered account email and a description of your query.

BK22 takes all privacy concerns seriously and will acknowledge your query promptly. For formal data access or deletion requests, please use the email channel so that a proper record of your request can be maintained.